Yesterday, in response to the security problem of the chain Express Hotel caused by Zhejiang Women’s “bending” attack in Beijing Heyi Hotel, the staff of the Shanghai headquarters of Home Inn hotel group responded to the reporter: “At present, the security work of its hotels is being refined according to the way on the microblog announcement.” Home Inn Hotel, Wuyi North Road, Fuzhou Just as people questioned the security work of chain Express Hotels, Wang Hua (alias), who has worked in hotels for more than 10 years and joined chain Express hotels for many years, said, the experience of “bending” is not accidental, “it’s just that someone finally revealed it.” “Even if security is available, it is still” useless ‘.” Wang Hua revealed to the reporter, “the chain Express Hotel will sign an agreement with the security company and pay the money to the other party, but the security company actually does not provide security to the Express Hotel. We are equivalent to spending money to buy an agreement from a security company to apply for a special industry license.” Franchisees try their best to reduce costs and brand owners pursue the maximization of benefits, which is everywhere in the whole chain express hotel operation mode, and this is also the reason why chain franchise hotels and even economy hotels have serious security risks. Wang hua said frankly, in such an environment, everyone may be the next “bend”. Joining express hotel costs a lot 5 millions or 6 millions yuan is required for joining 60 rooms in Rujia In the details of joining on the official website of rujia, the economy hotel takes the joining period of 10 years as an example. The joining investment of a room (excluding rent) is 60,000 yuan, in addition, the franchise fee, contract deposit, brand Use, service fee, quality security deposit of procurement project (deductible after acceptance), Hotel system installation and usage fee, lead time service fee, etc. Like Home, the joining of GreenTree Inn and the seven-day hotel also requires a lot of joining fees. A person in charge of a franchisee in the fujian region of greentree inn told reporters yesterday that joining the company’s budget hotels (such as greentree inn) in the scale of 80 rooms was calculated based on the basic investment of 60,000 yuan for a single room, 4.8 million yuan is required. “For 60 rooms, the total cost is about 5 millions or 6 millions yuan.” Yesterday, the reporter called the joining hotline of rujia headquarters on the grounds of intention to join, and the other party introduced that after joining, the hotel provided a unified decoration plan, and the franchisee needed to hand over the store to the company for entrusted management, that is to say, the company sends the manager to manage the hotel and train the staff, and the salary of the hotel staff is paid by the company entrusted by the franchisee. Franchisees also need to pay for platforms such as Ctrip and Yilong. Wang hua, who had worked in the seven-day hotel and joined the chain express hotel, introduced to the reporter that the reason why the franchisee joined the chain express hotel was nothing more than the brand effect of the other party. According to his introduction, passengers who book hotels through ctrip, yilong and even the company’s official website need to pay fees to these platforms when they are staying in hotels, “ctrip and yilong are 15 percent age points respectively, each company extracts according to its own situation.” In the joining agreement with the company, in addition to the fixed joining fee in the early stage, the continuous brand use and service support fee in the later stage are paid according to the percentage of the total turnover. This means that passengers check in through platforms such as Ctrip and Yilong, and franchisees need to hand over two fees to brand hotels and the above platforms respectively. For franchisees, those who really make profits are those who directly check in the store without passing through the third-party platform. Wang Hua took a room of 99 yuan/day in an economical chain hotel as an example, whose operating expenses, water and electricity, workers’ wages, toothbrush use and the consumption of articles in the room, the cost is about 40 yuan/day, the house rent is about 20 yuan/day, the accumulated cost is 60 yuan/day, and the franchisee’s profit is only more than 30 yuan; however, the cost of a room in the seven-day hotel and the home inn hotel is about 90 yuan-100 yuan per day. He described that “franchisees live very hard, and many hotels in fuzhou are transferring, some hotels can’t open direct stores, so they change to join”. Insiders reveal hotel security insider Internal hidden rules: security companies sell security quota to hotels The reporter learned that to operate a hotel, in addition to the necessary business license, health license, tax registration certificate, fire protection license and other certificates in other industries, it also needs the “special industry business license”. To apply for the hotel industry “special industry business license”, the hotel must establish a security organization, equipped with a corresponding number of security cadres and security personnel. “For example, 10 rooms need to be equipped with a security guard, that is to say, a hotel of 100 rooms needs to be equipped with 10 security guards.” Wang hua said that in order to meet this requirement and obtain the “special industry business license”, the hotel joining chamber of commerce signed an agreement with the security company to hand over the money to the security company and go to the competent department for approval with the agreement, collect certificates. “This is our internal hidden rule. If we don’t say anything, outsiders don’t know that the security company sells us a quota of several hundred yuan, but in fact, they don’t provide security for the hotel.” Wang Hua said that there is no security guard in the general economical chain Express Hotel. If there is one, it is also “useless”. “Some security guards are water electricians during the day and do security guards at night; Some simply have no security guards during the day and go to the store to work at night, but they are responsible for the work of” repairing water and electricity.” A person working in the headquarters of a chain hotel revealed to the reporter that many chain express hotels do not specifically recruit security guards to take charge of the security situation, because such hotels are appointed by night duty managers, men are usually selected. It can be said that once all emergencies occur, the duty manager is responsible for solving them. Join home: only 2 security guards are required for 100 rooms. “In terms of staffing, our requirement is 22 employees in 100 rooms, including 2 security guards.” When the reporter consulted Rujia headquarters to join the hotline yesterday, the operator said that according to the company’s regulations, the requirements of the two security guards were conducive to the two shifts. However, at the Home Inn Hotel in Wuyi North Road, Fuzhou, the reporter noticed that there was no security guard at the store. According to the person on duty, the store has 96 rooms in total. When asked about the number of security guards, the other party responded “I don’t know.” According to people familiar with the matter, the hotel has no security during the day and only security guards are on duty at night. In response to the security problems of the home inn hotel under the home inn hotel group, the staff of the shanghai headquarters of the home inn hotel group responded to the reporter: “at present, the security work of the hotels under the home inn hotel group is being refined according to the announcement.” The announcement said that it would “strengthen the strength of national hotel entrance and exit personnel verification, regional monitoring, patrol inspection and service work.” However, the reporter found in the home inn hotel of wuyi north road yesterday that the hotel did not carry out management according to the above announcement. We may all become the next “bend” “The experience of” bending “is not accidental.” Wang Hua analyzed from the perspective that he was a customer. When he was staying, he heard something moving next door and had little chance to knock at the door. After knocking at the door, the other party did not open the door, then the chance to go to the front desk to reflect yourself is also very small. As a hotel operator, wang hua said bluntly: “even if you reflect, the opportunity for the front desk to interfere and the duty manager to call the police is very small. Therefore, our indifference, negligence in hotel management, the slack of the staff may cause you and I to be the next” bend ‘.” In fact, Wang Hua thought that there might have been many “bending”, but these “bending” did not appear in the public’s vision and chose silence or silence. It can be said that in most cities including Fuzhou, economy hotels are springing up like bamboo shoots after a spring rain. According to industry insiders, unless it is the central urban area of Fuzhou, such as Sanfang Qixiang, the occupancy rate of hotels around Wuyi Road can reach more than 90%, while the supply of hotels in other areas is basically oversupply. A person from the brand headquarters of a chain hotel told the reporter that the “bending” incident in beijing heyi hotel was ultimately a problem of its management and did not publicize the security awareness of hotel personnel in place, at ordinary times, there is no system and training in this aspect, which has sounded the alarm bell for the hotel industry all over the country. You, the director of the hotel management department of tourism college of Fujian Normal University, believes that in the process of rapid development of economy hotels, relying too much on electronic tools, using less labor and trying to save costs, their service awareness and security awareness are all lacking. Both franchisees and brand owners should strengthen their service awareness in the following development. Brand owners especially need to control the franchisees’s services while developing rapidly to provide a safe rest environment for passengers. (Reporter Chen Xuefang/Wen Liuxing/picture)
