& shy; It took only one day from reflecting demands to solving problems. Recently, Fujian Zhongjin Jewelry Co., Ltd. has encountered such a “good thing”: the problem of sewage blockage that has troubled enterprises for more than half a month has resulted in rapid response through the 12345-system enterprise appeal service channel in our city, transfer processing can be solved in the shortest time. & shy; Enterprise Help & shy; The problem will be solved within one day. & shy; Things have to start in February 23 this year. On the same day, CICC, located in the concentrated area of gold peak group, experienced serious sewage irrigation in the factory and public parts of the industrial park, which had a serious impact on the production of the enterprise. After investigation, it was found that the internal sewage outlet of the company was seriously blocked from the municipal pipe network. “The sewage outlet is located in Hongjiang Road. Due to planning and design problems, almost all of them are in the inner garden of the industrial zone. The municipal company said that the equipment operation was inconvenient and could not be handled.” The relevant person in charge of the company said. & shy; In the case that many efforts failed, on the morning of March 7, CICC requested relevant departments to coordinate and deal with the problem through the service channel of Fuzhou 12345 government public service system enterprises. Soon, the appeal was approved to Fuzhou Water Investment and Development Co., Ltd. At 10 o’clock the next morning, the staff of the pipe network company went to the scene to check and clear the blocked municipal sewage pipeline on Hongjiang Road on the spot to achieve smooth drainage. & shy; Smooth channel & shy; Accept the demands of 5 types of enterprises all day long & shy; On the public service system of the 12345th government in our city, there are still many cases in which the demands of enterprises like CICC have been solved in a timely manner. In order to further build a normalized service enterprise mechanism, on last September, The 12345 system of our city officially opened the service channel for enterprise appeal, and accepted all kinds of enterprises’ consultation, help, complaints, 24 hours a day, 5 types of appeals such as reports and suggestions. According to the data, since the platform has been running for 8 months, it has accepted 544 enterprise appeals, with a basic satisfaction of 99.82%, including 219 complaints, 20 suggestions, 209 consulting and 34 reports, 62 pieces for help. & shy; “When the Enterprise appeal Channel is opened, the center stipulates that the processing time of the enterprise appeal is 3 days from the system, and urges the responsible unit to handle the enterprise appeal at the first time. Compared with other types of 12345 requests, the processing time is shortened by 7 working days, greatly improving the processing efficiency.” According to the introduction of the relevant person in charge of the “Smart Fuzhou” management service center in our city, after receiving the appeal, the center will transfer it to the responsible unit, and the responsible unit shall complete the matter within the statutory and prescribed time limit, or propose a time limit for commitment. & shy; It is worth mentioning that due to the restrictions of policies and regulations or the existing conditions, the city also instructed the responsible unit to fully explain the explanation to the enterprise and strive for the understanding of the enterprise, and actively create conditions to solve it step by step. & shy; Precision Service & shy; Continuously improve the satisfaction rate of enterprises & shy; Enterprises have demands and the government will help. In order to further improve the handling quality and achieve the enterprise’s appeal that “one piece is implemented and everything is answered”, the center will give feedback and return visits to every appeal accepted. & shy; Not long ago, Mr. Zhang, a citizen, complained to the platform that the previous shopkeeper could apply for a business license in the same store, but when he went to the administrative service center of Gulou District to apply for an individual business license, however, he was told that he could not handle it and needed to go to the street to open a certificate. Mr. Zhang expressed dissatisfaction with this situation. Upon the supervision of the center, Gulou district Market Supervision Administration took the initiative to contact Mr. Zhang by telephone and asked him to bring the application materials to the administrative approval department for on-site guidance. Later, when returning to Mr. Zhang, the center learned that it was because the materials submitted by Mr. Zhang had been altered that the matter could not be handled. After the misunderstanding was eliminated, Mr. Zhang agreed to apply for a new title certificate issued by the community neighborhood committee. & shy; Serving enterprises is more important than precision. The relevant person in charge of “Smart Fuzhou” Management Service Center said that in the next stage, the center will continuously improve the knowledge base of enterprise demands and Enterprise Service guidelines to improve the accuracy of answering questions immediately, continuously improve the handling efficiency and satisfaction rate of enterprise appeal parts. At the same time, the center further strengthened supervision and assessment, and adopted various methods such as urging rectification and transferring to efficiency departments at all levels to carry out efficiency accountability for responsible persons to find clues about problems such as laziness and procrastination, to promote the appeal to be truly resolved.
