Yesterday’s heavy rain, many citizens were “blocked” on their way, including food deliveryman. However, this delay made Mr. Chen, a citizen, find the problem. “The meal has not been delivered, so I want to cancel the order and go directly to the store to eat, but in the past, the store didn’t open.” Mr. Chen said that at noon yesterday, he ordered the meal of “auspicious Rice” (Software Park) through Meituan take-out platform. He ordered “Cancel order” but the merchant never accepted it. Finally, the meal was delivered to the door. The store is not open. Where does this meal come from?” Mr. Chen suspected that the source of the meal was unknown. Jixiang Rice (Software Park) store has been closed Merchant: The store is temporarily closed and other branches can be delivered Later, the reporter came to the store reflected by Mr. Chen, which is located in Fuzhou Software Avenue. The reporter saw at the scene that the store pulled the gate and posted a transfer notice on it. A nearby Merchant told the reporter that the store had been out of business for a long time, and the specific reason was not clear. The reporter found that “auspicious Rice” has branches near Fuyu Road, Tonghu Road and Emgrand International in Fuzhou. “It’s just that I haven’t opened it these days, and I’m ready to serve new dishes.” Yesterday, the reporter contacted the relevant personnel of the store. He said: “The store in the software park is really not open, but other branches can deliver meals, which is normal.” Where did the food come from? The reporter contacted the food deliveryman. The food deliveryman said: “I don’t know the specific situation. I can also take the food at Yangqiao Road branch.” When the reporter asked how to send it so far away, the food deliveryman hung up the phone. Meituan: I was not informed of the closure of merchant stores in time. The reporter then called Meituan take-out complaint hotline. A staff member surnamed He replied that as of 5 pm yesterday, the store showed normal business status. In other words, Meituan is not aware of this situation. With the step-by-step interview, the reporter found that the take-out platform has changed: “auspicious Rice” (Software Park) stores first refunded customers, after that, the status of “merchant in the rest” is displayed online immediately. Before the reporter’s deadline last night, a public relations officer from the Beijing headquarters of Meituan Takeout contacted the reporter and said that the physical store of this auspicious Rice had indeed been closed due to demolition, however, it has another store on Fuyu Road near the software park. Mr. Chen’s order was made and delivered by the one on Fuyu Road, at present, Meituan is operating the “auspicious Rice” (Software Park) store offline. However, for the reporter’s question about how long the take-out platform will return to the restaurant, the person only replied in general that the person in charge of each district would plan according to the merchants within the jurisdiction. (Reporter Yuan Li qunwen/picture)
