In January, Mr. Lin of Fuzhou bought an Apple iPhone6Plus mobile phone at the good friends communications shop in Dali Jiacheng, Wuyi Road, Fuzhou. But a month later, the phone broke down and could not be used normally. Mr. Lin then found that his mobile phone was activated on last June, thinking that the merchant sold the phone to himself. Yesterday, the person in charge of good friends communications shop said that the mobile phone was changed for the official, and the price was hundreds of yuan cheaper than the market price. The failure was caused by Mr. Lin. Merchant: Official replaced machine, not second-hand Mr. Lin said that he asked the merchant for advice many times, but the merchant refused to admit that it was phone, instead, he accused him of human damage. The reporter contacted the person in charge of the senior surname of the good friend communications shop yesterday. He said that the machine given to Mr. Lin was Apple official replaced machine, not phone, so the activation date was earlier than the purchase date. The person in charge said that although Mr. Lin did not say clearly at that time, the selling price was obviously lower than the price of new licensed products at that time. As for the failure after using it for more than a month, the person in charge of Gao surname said that after inspection, Mr. Lin’s mobile phone was found to have traces of soaking water, which was a human failure, so there was no way to replace it. He proposed to repair at a cost price, but was rejected by Mr. Lin. Lawyer: suspected of infringing the right to know The reporter contacted Apple’s customer service yesterday. The customer service staff said that according to Apple’s warranty policy, the mobile phone has a problem of non-human damage and no serious injury. Generally, after-sales service will directly change a machine for the customer, and the replacement is official replaced machine, it is not a brand new machine. The customer service said that the appearance of official replaced machine is the same as that of authentic original sealing machines, but direct stores or authorized dealers will clearly inform customers that there is service guarantee, while other dealers cannot guarantee it. Yang Dacheng, a lawyer of Fuzhou Kaiyuan law firm, said that the merchant concealed the main fact that the mobile phone had been activated and was suspected of infringing Mr. Lin’s “right to know”, “right to information security” and “right to fair trade”. Mr. Lin can ask Apple to issue a paper verification letter after sales. As long as there is a gap between the machine and the original promise, even if it is fraudulent, consumers can go to relevant departments to apply for coordination or go directly to the court to sue. (Reporter Zhao yangmao Chaoqing)