Just after I bought the stuff, I followed the fake customer service. Not only did I know the buyer’s name and order number, but also I could do tricks on the official website. Yesterday, Mr. Wu, a Fuzhou citizen, called Haidu hotline 95060 to report, after shopping on e-commerce Amazon, the 3420 yuan on the savings card was stolen.
After online shopping, the customer service called to say that the order was invalid.
On March 13, Mr. Wu bought 2 bottles of essential oil on the Amazon website. At noon the next day, a person claiming to be Amazon customer service called. “He said that my order was invalid and asked me to re-enter the official website for operation.” Mr. Wu said that his name and order number were reported because of the opening of the “customer service”, which gave him a sense of trust.
Mr. Wu said that he went to Amazon’s official website to check and found that the prompt “order is invalid, and refund will be processed in time”, with a link attached to it. After he clicked the link, he filled in the bank card information. Later, “customer service” called to ask for the verification code sent to his mobile phone, “I didn’t give it, but I saw the prompt on the website that the operation would not be billed, so I entered the verification code myself.”
126.163 email user suspected information stolen
After the input, Mr. Wu received the deduction text message, and the deposit of 3420 yuan on the card was swept away. Realizing that he had been stolen, Mr. Wu contacted the bank to learn that the money was transferred away through the third-party payment platform. “the bank cannot transfer the money back to me, and advised me to call the police first.” Mr. Wu said, but the police told him that it took time to solve the case. Even if the case was solved, the money might have been taken away by criminals, and it might not be able to recover all the losses.
Mr. Wu said that he called the official customer service hotline of Amazon at the beginning of 400. The other party said that many users who registered with 126 and 163 mailboxes recently encountered similar incidents and suspected information was stolen by hackers.
Amazon said that it has not been cashed for one month as soon as possible.
In order to safeguard rights, Mr. Wu called and sent emails to Amazon every three to five. In the emails between the two sides, the reporter saw that on March 18, Amazon said: “If the police need Amazon to assist in the investigation, please ask the police to provide (1) police officer’s certificate (usually two persons);(2) the police officer’s letter of introduction to investigate the case;(3) the case filing certificate;(4) the notice of obtaining evidence in this case.”
However, the reporter consulted several policemen and learned that in handling similar cases, there had never been a precedent of providing a police officer’s certificate. “the report receipt has also proved the fact of anti theft, and there is no need to hand in the police officer’s certificate”.
Mr. Wu told the reporter that although it was inconvenient to provide the police officer’s certificate, the police provided him with their alarm number and contact information, which was convenient for Amazon to contact them. “But a month has passed, amazon has no contact.” Mr. Wu said that in the following seven or eight emails, Amazon mentioned many times that it would be processed within 1 to 2 working days and handled as soon as possible, but it was still not processed.
Yesterday, the reporter contacted relevant people in Amazon’s public relations. When the reporter submitted the manuscript, the other party said that it would take time to verify the situation reflected by Mr. Wu. There is no response to questions such as how customer information is leaked and why it has not been handled for a long time. (Haidu reporter Zheng Liang)