The old mother’s mobile phone suddenly couldn’t be connected. Mr. Wang in Fuzhou was so anxious that he thought the payment was overdue and still couldn’t be contacted after recharging. He didn’t know that he was stopped because there was no real-name registration until he went to the business hall yesterday, previously, SMS notifications were sent. In the business hall, most of the similar encounters are “elder people mobile” users.
Mr. Wang questioned that many old people did not read text messages at all, and it was difficult to convey text messages in place. The communication company responded yesterday. Because there is no real name, it cannot know whether it is used by the elderly. The company has fulfilled its obligation to inform.
Many old people in many business halls reissue their real names
Yesterday afternoon, the reporter visited several business halls and found that there were not a few elderly people who came to register with real-name system. “I was at home alone, and my mobile phone suddenly stopped.” An IMM said that he was afraid that his son could not contact her, so he rushed to handle the real-name system.
“Today, many people come to apply for real-name authentication because they are forced to stop.” The staff of the business hall told the reporter that since last year, the company has repeatedly reminded and notified users without real names to perform real-name authentication in major business halls, and also notified those users by SMS before stopping.
“My mother’s mobile phone is used to make phone calls and seldom sends text messages.” Many phone for the elderly owners, such as Mr. Wang, believe that communication companies should call to inform, rather than simply notify by text message.
The reporter visited many business halls and found that many users of “elder people mobile” were illiterate. “The elderly friends around me really seldom send text messages.” An elderly owner told the reporter that the main reason was that some old people did not read much; Some old people did not speak standard, and it was troublesome to input text messages; Some people had poor eyesight, “the text messages sent by communication companies, many old people cannot notice it”.
It cannot be judged that the elderly can only send text messages in a unified manner.
Yesterday, the person in charge of the communication company responded that real-name management was the national anti-terrorism and national security work requirements. They were already in the media in the third quarter of 2015, the business hall and other relevant channels jointly issued a real-name supplementary registration announcement with public security, and repeatedly sent text messages to remind customers without real-name to make supplementary registration. This work has lasted for more than half a year and has fulfilled the obligation of notification.
The person in charge said that because the customer did not have a real name, the company could not judge whether it was an old man or not, and could only notify him by SMS. Some old people also explained the misunderstanding of overdue payment and shutdown. At the same time, the phone bill was pre-existing in the customer’s own account and was not used within a time limit.
The manager of Fuzhou 1 Business Hall said that users who were stopped could bring their ID cards and service passwords to major business halls in Fuzhou for real-name registration and reuse their mobile phone cards. (Reporter Zhao Yang intern Jiang Jie)