Minnan.com, April 14 -yesterday, Fuzhou netizen Chen Da posted a microblog saying that when traveling with Didi Express, he was suspected of being “maliciously receiving orders” by the driver. Instead of getting on the bus, instead, the driver was paid 5 yuan “compensation”. He suspected that the driver was taking orders maliciously to cheat.
Yesterday, Haidu reporter contacted the netizen Mr. Chen. He said that at 9 o’clock on the evening of the 12th, he wanted to use DiDi Taxi software to call “Express” to travel on Baima Road, and a Honda City car owner Mr. tour took the order, “But after I called, it turned off, and the map showed that the vehicle had not moved”. Mr. Chen said that because the system showed that if the owner didn’t arrive at the agreed place on time, he could cancel it for free, so he wanted to wait. Unexpectedly, 5 minutes later, the system suddenly showed that the owner had been waiting at the agreed place. Mr. Chen called again, but he turned off the phone, and he didn’t see the car. Since he didn’t get on the bus for too long, the system began to charge automatically. Mr. Chen canceled the order quickly, but because of the “waiting timeout”, he was deducted 5 yuan to the owner.
“When I didn’t come to pick me up, I even had to deduct my money.” Mr. Chen felt incredible. Yesterday afternoon, the reporter contacted the relevant person in charge of Didi company. In response to the problems encountered by Mr. Chen, the person in charge explained that after verification, he might encounter “malicious orders”, but the car owner did not accept customers under abnormal circumstances, the act of forcing passengers to cancel the list so as to obtain “compensation. At present, the company has canceled the contract with the owner and will return the extra deduction to the passengers.
The system can clearly see that the car owner has not reached the destination, why are the passengers still responsible for the loss? The person in charge said that the current system is based on the interests of both passengers and car owners, such as “compensation” and other regulations, but she also admitted that the system still has deficiencies in the determination accuracy, it may be “exploited” and is constantly improving. (Haidu reporter Xu Feng)